In the interest of claimant safety and to comply with the COVID-19 guidelines from the government, all of our medical consultations will be conducted by video conference using technology to connect our experts with claimants to carry out medical examinations. This is in line with accepted practice in the NHS who are increasingly using video conference software for their own patient consultations. Our software is GDPR compliant and the consultation will remain confidential between the expert and claimant in a private setting. The personal/confidential patient information will be safeguarded in the same way as a face-to-face medical consultation. If you and your client prefer a face-to-face consultation, we can provisionally book the appointment to go ahead when the current Government restrictions have been lifted.
In line with the requirement of Insurance Companies and Medco issued on 23 March 2020 (Remote Examinations Conditions), consultations via videoconference will be recorded from 30 March 2020 and stored for 6 months post-settlement. Recordings will only be released to the instructing solicitor IF the insurer or court requires it to be made available.
We have prepared some ‘Frequently Asked Questions’ to answer your legal and data protection questions, outline how we will run sessions, the technology we will use and the procedures we will continue to follow to ensure identity checks are completed as part of the consultation. Please get in touch on 0207 118 0650 or email@example.com if you have any questions we haven’t covered in this document or you would like to discuss a case with our team or arrange an appointment.
For the latest Coronavirus advice, please refer to the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
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